Customer is paramount for any organization as growing a business is not easy. It requires boosting sales, but it is not merely selling the product or service to existing and prospective customers. A business is successful only if it has a systematic and efficient way of gathering leads so that they can be converted to sales and ultimately loyal customers.
So big question arises “Which CRM is best for my organization”?
After so research and analysis on the various customer relationship management software’s, Salesforce is recommended as the best CRM software for businesses as it offers everything needed to make it faster and easier to close sales for a business. Though there are other CRM’s in the market today such as Microsoft Dynamics, SugarCRM, NetSuite and Oracle. They offer basic functionality of managing customer records. However, when you need to customize it to your business, it can be very expensive or even impossible. And if you want to extend the solution beyond sales and marketing, you can forget it. That means multiple systems for your people to maintain and log into, low functionality and decreased effectiveness.
Which organization will benefit from a Salesforce implementation?
Well, Salesforce’s integral versatility allows it to work for many different industries, providing a solution for almost all industry verticals whether it is big or small.
Industries like Financial services, Communication and media, Government and the public sector, Retail industry, Manufacturing, IT, Consumer goods, Healthcare and life sciences name a few who have adopted Salesforce for their organization.
How Salesforce help Business:
Salesforce permits organization with absolute management of almost all the aspect of their business and augment the overall internal working of the organization in following way:
Customer visibility : Salesforce maintains all information related to the organizations’ customer base and treat each customer as independent of each other which help understand them better and predict for them better.
Sales Pipeline: As Salesforce maintains individual customer’s data independent of each other, it helps to track individuals, their issues, expectations, etc., through which identify their potential requirement which will lead to a sale. Organization will be able track, the state of the lead in the sales pipeline.
Time Management: Salesforce helps organizations team to schedule meeting, calls with customers using the calendars and activities leads to efficient time management, which makes your customer happy and benefits with the reduction in downtime and deadlines.
Collaboration : Being a cloud-based platform allow all authorized individuals can work together to ensure customer success. All the team member can access to relevant data and communicate and collaborate to offer a smoother customer service experience.
Improved effectiveness and better productivity : Salesforce offers various functionalities to makes the system highly efficient and give the organization and their customers real value for every action and increase the organization’s productivity.
Better support :Salesforce ensures the cloud-based platform is up and running with minimum downtime. If any issue arises, Salesforce team attends to immediate action to bring everything on place, so there is no need to have an additional technical/maintenance team, which will save the additional expenses
CodeFire Expertise in Sales Force
Below are some of the key features we have worked on:
Ease of use : All users of the organization have better visibility into their accounts, contacts, opportunities, tasks, all from a single place, is the primary reasons for the adopting Salesforce. They have a complete 360-degree view of the customer, which in turn helps them to make better business decisions and close deals faster. Other advantages are such as easy to navigate between modules and collaborate with colleagues.
App UI View : App UI view is designed in Visualforce. Visualforce is a web development framework that enables developers to build sophisticated, custom user interfaces for mobile and desktop apps that can be hosted on the Lightning Platform. You can use Visualforce to build apps that align with the styling of Lightning Experience, as well as your own completely custom interface
Feature Rich: Salesforce provides a wide range of features and functionalities, at the time of implementation, the Administrator can configure as per the requirement of the organization. With our immense experience we @CodeFire will be able to implement and customize Salesforce for your organization.
Implementation Time: Being a Cloud Platform, the implementation time for Salesforce is much lesser than any other solutions. This feature rich solution can be configured and customizable for any organization proficiently.
Tailormade: Salesforce is highly customizable to fit to the requirements of any organization. As most of the organizations requirement can be handled through configuration, however, if there is any there is a need to add/extend the existing functionalities to accurately reflect your business needs, it can be easily customizable. We @CodeFire have rich technical expertise in Apex Code and Visualforce pages to tailormade Salesforce for any specific requirements through the custom fields, objects, 3rd party Salesforce extensions, integrating your own apps, etc.
Scalability: Salesforce is extremely scalable, and the customizability factor helps to modify and adapt to all future specifications.
Efficient Pipeline management: From Opportunities perspective, Sales team will have a comprehensive view on all potentials and their respective stages presented visually which will help the team to focus and prioritize accordingly.
Reports: Salesforce provides options to organizations to create their own reports related to their prospects, possible opportunities in the pipeline, activities performed, and tasks completed etc. in both chart/graphs as well as in figure.
AppExchange: Using the Salesforce marketplace i.e. AppExchange (which is an app store with 2800+ apps) which can easily be integrated into the Salesforce platform as required by your organization. Some of the examples of these apps are MailChimp, Xero, Quickbooks, DocuSign, AdobeSign, etc. We @CodeFire has got the expertise to integrate such platforms for your organizations Salesforce as required. We can also build/customize parts of an application or page in Salesforce using the Lightning App Builder
@CodeFire has got expert Salesforce team to leverage all the possible requirements in Salesforce starting from setup, integration, customization and integrating with external sources.Write to us [email protected]